Privacy Notice

1. Data controller

Your personal data is processed by Mixnet Telekomünikasyon Hizmetleri A.Ş. (“Mixnet”) as the data controller.

Address: Kızılırmak Mah. Dumlupınar Bulv. No:3A İç Kapı No:104, Next Level Ofis Kule, Çankaya / Ankara

2. Scope

This notice covers the information you send through the contact form at mixnet.com.tr and the technical information recorded when the form is submitted. Our website does not use cookies, advertising or visitor analytics tools.

3. Personal data processed

• Identity: first and last name
• Contact: email address, phone number (optional)
• Request details: organisation (optional), subject, the solution or tariff you are interested in, the content of your message, reference number
• Transaction security: IP address, browser information (user agent), date and time of submission

4. Purposes

• Assessing your request and getting back to you
• Carrying out quotation, site survey and pre-contract processes
• Handling technical support and fault reports
• Keeping the website and form secure and preventing misuse
• Meeting legal obligations and responding to requests from competent authorities

5. Legal grounds

Your personal data is processed on the following grounds under Article 5(2) of the Law:

• (c) Processing is necessary for the conclusion or performance of a contract, provided it relates directly to that contract
• (ç) Processing is necessary for the data controller to fulfil a legal obligation
• (f) Processing is necessary for the legitimate interests of the data controller, provided it does not harm your fundamental rights and freedoms (form security and prevention of misuse)

6. Method of collection

Your personal data is collected electronically, partly by automated means, when you fill in and submit the contact form on our website. The IP address and browser information are recorded automatically by our server when the form is submitted.

7. Transfers

Limited to the purposes above and in line with Article 8 of the Law, your personal data may be shared with competent public authorities and legally authorised persons on request. Form records are stored on servers in Mixnet’s own data centre in Ankara.

8. Retention

Your personal data is kept for as long as the purpose of processing requires and for the periods set out in the applicable legislation. It is then deleted, destroyed or anonymised.

9. Your rights

Under Article 11 of the Law, you may apply to Mixnet to:

• Learn whether your personal data is processed
• Request information about the processing
• Learn the purpose of processing and whether the data is used accordingly
• Know the third parties in Türkiye or abroad to whom it is transferred
• Request correction if it is incomplete or inaccurate
• Request deletion or destruction under the conditions in Article 7 of the Law
• Request that third parties to whom the data was transferred be notified of corrections, deletions or destruction
• Object to an outcome against you arising solely from analysis by automated systems
• Claim compensation for damage resulting from unlawful processing

10. How to apply

In line with the Communiqué on the Procedures and Principles of Application to the Data Controller, you can send your request in writing, with information that identifies you, to Kızılırmak Mah. Dumlupınar Bulv. No:3A İç Kapı No:104, Next Level Ofis Kule, Çankaya / Ankara, or by registered electronic mail (KEP), secure electronic signature, mobile signature or from an email address you have previously given to Mixnet and that is registered in our systems.

Your request will be concluded free of charge as soon as possible and within thirty days at the latest, depending on its nature. If the process involves an additional cost, a fee may be charged according to the tariff set by the Personal Data Protection Board.